DELIVERY & DELIVERY CHARGES

Standard Delivery £3.00 or FREE if order is over £75. UK Mainland & Isle of Wight - Royal Mail Recorded 1st or 2nd class. (Parcel Force for heavier items) Within 5 days *** 

£7.50 Next day. Special delivery 1pm or Parcel Force 24 up to 5pm the following day, UK Mainland & Isle of Wight *** 

£15 Next day delivery by 12 noon (Monday - Friday) UK Mainland & Isle of Wight (excludes Scotland) ***

£17.50 Saturday Guaranteed Saturday delivery, UK Mainland & Isle of Wight, (excludes Scotland). *** 

£20 Next day delivery by 10am (Monday - Friday) UK Mainland & Isle of Wight (excludes Scotland) *** 

£25 Next day delivery by 9am (Monday - Friday) UK Mainland & Isle of Wight (excludes Scotland) *** 

ALL overseas. An email will be sent to confirm the cost of shipping. The order will only be sent once your confirmation is received 

*** If in the unlikely event an item is out of stock we will inform you immediately of the estimated delivery time***

RETURNS

Unwanted Products being returned.

If you have changed your mind regarding Product(s) received, send the Product(s) back to us with the original packaging and labelling attached. Subject to the Product(s) being returned to us within 14 days and accepted by us as being in a clean unused condition and complete, we will refund the cost of the Product(s), less any postage costs (minimum charge of £5.00) incurred by Burls in sending the goods to you initially. Goods are to be returned at the purchasers expense by a secure recorded method suitable for the value of the item.

Exchange of goods

Any customer who sends a Product(s) back to us for exchange which is not faulty will be liable to pay postage charges incurred by us for the return of the replacement Product(s). The postage charge will be agreed with the customer when Burls is given notification by the customer of the return. 

Warranty claim products to be returned

All products are subject to the normal manufacturers warranty. In the event of a warranty claim, please return the item to us with an advice of the fault in writing. Please identify clearly the area or part that has failed. All items should be returned in a clean, dry condition, otherwise they may be returned to you without attention. Further advice is available by contacting us.